Jubo Padel

How we proceed

HOW WE PROCEED

JUBO PADEL will guide you through the process of purchasing padel courts and complementary services. To illustrate clearly how we proceed, here is a simplified explanation of a normal process:

First

Tell us about your project

Something really big happened around this period of time. It affected all of humanity. That explains everything.
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Second

We study your project and we offer you possibilities

Once your project has been studied, we advise you on the most recommended constructive solutions, court model, customization options, extra protections (if they were convenient), accessories, transportation and installation methods, etc. In addition, we provide you with all the additional information you may need to help you make the right decision

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Customized turnkey quotation

Once concretized the basics of your project, we will provide you with customized quotation (turnkey if it is needed), easy to understand and explained point by point. No surprises
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Make sure that we are the best choice

You can ask us for advice and suggestions to make the best padel project.

Of course, we will share all our knowledge and experience about other projects previously carried out.

If you want to visit us or try our courts, we can organize it.
Look, think and concludes that the offer you received fits your project and you want to work directly with the manufacturer, JUBO PADEL, without intermediaries and with the best price and warranty.

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Production and preparation

After receiving the order, production starts and the delivery is planned. During the production and preparation process, photos are taken and videos are recorded that are sent directly to the client, keeping him always informed in a transparent way.

If you want, you can visit us to supervise the production and preparation of your padel courts in person.

A manual is sent with all the practical information prior to installation

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Delivery

The padel courts are loaded in our facilities on the agreed day. During the loading process, photos are taken and videos are recorded that are sent directly to the client (if you want, you can supervise the load in person).

Once the padel courts are loaded in the truck or container, an unload manual is sent with all the information step by step, to make it as easy as possible to carry it out on your own with maximum security. JUBO PADEL can also supervise the unload on site, but this must be agreed in advance. The receiver of the padel courts will check the material and sign a delivery note.

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Installation

The installation is carried out as previously agreed. We offer different possibilities, turnkey all-inclusive, or sending a supervisor, or sending a detailed manual. You choose the one that best suits your needs.

However, JUBO PADEL prefers to perform the complete installation turnkey, to ensure the correct assembly and teach the customer future maintenance’ tasks, and that is why this turnkey service is offered at cost.

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Follow up

Once the installation is complete, JUBO PADEL and the client review all the components of the padel court, checking that everything is correct and working properly, to ensure that the customer is 100% satisfied. For JUBO PADEL this is very important because a good review of a satisfied customer helps generate greater confidence for future clients.
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Warranty and maintenance

During the installation work, JUBO PADEL physically shows to the customer the details to keep the courts in perfect condition. In addition, JUBO PADEL provides a detailed maintenance manual with an action program, to ensure the maximum duration of the padel courts and the practice of padel safely. The guarantee is provided by JUBO PADEL and MONDO, as well as the corresponding manufacturers of the components that JUBO PADEL sells (LED floodlight, scoreboards, etc.). If any problem appears within the warranty, JUBO PADEL will fix it as quickly as possible. Anything beyond JUBO PADEL’s control or damage sustained by force majeure will normally be covered by the client’s insurance company.
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Service

JUBO PADEL provides free spare parts of all the small components and materials, enough for proper maintenance for at least one year. In the future, express delivery by courier of any small piece, or by truck of any large or heavy piece, is done quickly and economically. You can also hire a periodic visit from a JUBO PADEL technician to check the status of the installation, or hire a punctual visit if it is needed. However, mobile messaging applications make these queries very easy, which are usually solved quickly. In any case, we will always be happy to help you.
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